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PharmaBase

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Terms and Conditions

Last updated: October 31, 2026

1. Acceptance of These Terms

Please read these terms and conditions (the "Terms") carefully before using the services offered by Pharmabase inc. ("PharmaBase", "Company", "we" or "us").

These Terms apply to the website pharma-base.com and to the PharmaBase mobile applications for iOS and Android (collectively, the "Platform").

By creating an account, clicking to accept these Terms, or using the Platform, you, or the entity you represent, agree to be bound by these Terms and by our Privacy Policy. You represent and warrant that you are authorized to bind the Client you represent. Use of the Services is expressly conditional on the Client's acceptance of all of these Terms, to the exclusion of any other terms.

If you do not accept these Terms or the Privacy Policy, you must not access or use the Platform.

2. Changes to These Terms and to the Platform

We may revise and update these Terms from time to time. The date of the latest version appears at the top of this page. If we make a material change, we will notify you by email or through a notice on the Platform before the change takes effect. Your continued use of the Platform after a change takes effect constitutes your acceptance of the revised Terms.

The information, features and materials on the Platform may be modified, withdrawn or discontinued at any time at our discretion. We are not liable if all or part of the Platform is restricted or unavailable at any time or for any period.

3. The Services

PharmaBase operates a Platform that allows:

  • pharmacy owners and their authorized representatives ("Pharmacy") to post temporary or permanent positions in pharmacies; and
  • licensed pharmacists ("Pharmacist") and pharmacy students ("Student") (each a "Professional"; a Pharmacy and a Professional each being a "Client") to view and fill those positions,

as well as related tools such as messaging, scheduling and invoicing (collectively, the "Services").

PharmaBase is not a placement agency and is not an employer. PharmaBase is not a party to any agreement between a Pharmacy and a Professional and does not guarantee that a position will be filled or that a Professional will be available.

4. User Account

To use the Services, a Client must create a user account. A Client may not have more than one (1) user account.

A Client must be at least eighteen (18) years old to create a user account or use the Services.

The information a Client provides when registering must be accurate, complete and current, and the Client agrees to keep it up to date.

Pharmacists. A Pharmacist must hold a valid licence to practise issued by the Ordre des pharmaciens du Québec (the "Order") and must remain registered with the Order at all times while using the Services. On registration, the Pharmacist must submit proof of a valid licence.

Students. A Student must provide proof of identity and proof of current enrollment in a pharmacy program. A Student must notify PharmaBase without delay if they are no longer enrolled in a pharmacy program.

Verification. PharmaBase verifies licences, identity and enrollment manually. Identity documents submitted for verification are deleted immediately after verification is completed. PharmaBase may refuse, suspend or close an account if verification cannot be completed or if the information provided is inaccurate.

5. Students

A Student:

  • may apply only to positions that a Pharmacy has designated as open to students;
  • has access to the student chats and, otherwise, to the same features as Pharmacists, including the invoicing tool;
  • may not hold themselves out as a Pharmacist or perform activities reserved to Pharmacists; and
  • must comply with the rules of the Order that apply to students, including the requirement to work under the supervision of a Pharmacist.

6. Account Security

You are responsible for keeping your username, password and other login information confidential and for all activity under your account. Your account is personal: you may not let any other person use it. You must notify us immediately at info@pharma-base.com of any unauthorized access to or use of your account. Take care when signing in from a public or shared device, and sign out at the end of each session.

We use physical, electronic and administrative measures designed to protect your information. However, no transmission over the Internet is completely secure, and any transmission of information to the Platform is at your own risk.

We may disable or close any account at any time, at our discretion, including for any violation of these Terms.

7. Acceptable Use

You may use the Platform only for lawful purposes and in accordance with these Terms. You must not attempt to circumvent or breach the security of the Platform, including by:

  • accessing content or data not intended for you;
  • attempting to breach security or authentication measures;
  • restricting, disrupting or disabling service to users, hosts, servers or networks;
  • forging TCP/IP packet headers;
  • disrupting network services or the Platform owner's ability to monitor the Platform;
  • using a robot, spider or any other automated means to access the Platform, including to monitor or copy its content;
  • introducing viruses, Trojan horses, worms, logic bombs or other malicious or technologically harmful material;
  • attacking the Platform through a denial-of-service attack, distributed denial-of-service attack, mailbombing or crashing; or
  • otherwise attempting to interfere with the proper functioning of the Platform.

Your use of the Platform must not:

  • violate any applicable federal, provincial, local or international law or regulation, including laws on intellectual property, privacy and publicity rights;
  • violate the terms of use of any third-party website linked to the Platform;
  • involve false, inaccurate or misleading information;
  • involve sending, receiving, uploading, downloading, using or reusing material that does not comply with these Terms;
  • impersonate or attempt to impersonate the Company, a Company employee, another user or any other person or entity;
  • restrict or inhibit anyone's use or enjoyment of the Platform, or, as determined by us, harm the Company or users of the Platform or expose them to liability;
  • cause annoyance, inconvenience or needless anxiety, or be likely to upset, embarrass or alarm any other person;
  • promote any illegal activity or assist any unlawful act;
  • give the impression that it comes from or is endorsed by us or any other person or entity, if that is not the case;
  • file unjustified complaints or submit false reports through the Services; or
  • authorize or encourage any third party to do any of the above.

8. Relationship Between the Pharmacy and the Professional

Once a Pharmacy has posted a position and a Professional has filled it, neither may fail to meet their obligations regarding that position without the explicit consent of the other.

The Company is not responsible for any last-minute cancellation or absence without notice.

The Pharmacy is solely responsible for:

  • verifying the identity of the Professional who comes to the pharmacy to perform the work; and
  • when the Professional is a Student, ensuring that the Student is supervised by a Pharmacist in accordance with the rules of the Order.

Each Professional is solely responsible for complying with their own professional and regulatory obligations. PharmaBase does not supervise, direct or evaluate the work performed by Professionals.

9. Freedom to Hire — No Non-Solicitation

PharmaBase does not impose any non-solicitation clause. A Pharmacy may hire a Professional, or work with a Professional directly, on or off the Platform, including on a permanent basis, at any time. Neither the Pharmacy nor the Professional owes PharmaBase any fee, commission or penalty for doing so.

10. Payment for Services Provided by the Professional

All payments for services provided by a Professional are the sole responsibility of the Pharmacy.

Any dispute arising from the payment of those services must be resolved between the Pharmacy and the Professional. They may not ask the Company to intervene in such payments.

The Company is not responsible, under any circumstances, for a Pharmacy's failure to pay for services rendered by a Professional.

11. Invoicing Tool

PharmaBase provides an invoicing tool and related features only. In particular:

  • The Professional is solely responsible for the content of their invoices, including amounts, hours worked, GST/QST registration numbers and the banking information shown on any void cheque.
  • The Professional is responsible for sending their invoices, by email or by any other means.
  • PharmaBase does not provide tax, accounting or legal advice.
  • PharmaBase is not responsible for an invoice sent to an incorrect address entered by a user, or for a Pharmacy paying the wrong person or sending payment to an incorrect account or email address.

12. Fees

Use of the Platform is currently free for Professionals. PharmaBase charges Pharmacies a subscription, as described in section 13, and does not charge any fee or commission on positions, contracts or invoices.

PharmaBase may introduce or change fees for any type of user in the future. We will give at least thirty (30) days' notice before any new fee applies to you, and we will not charge you a new fee without your agreement.

13. Pharmacy Subscriptions

This section applies only to Pharmacies.

13.1 Plans. Subscription plans and their prices are shown on the Platform at the time of purchase. Plans may be offered on a yearly, monthly or other basis and may change at any time. A change to the price or terms of a plan applies to new subscriptions and to renewals after the change takes effect, and we will notify existing subscribers before their renewal.

13.2 Price per pharmacy. The subscription is priced per pharmacy. The number of pharmacies selected determines how many pharmacies the Pharmacy may manage on the Platform.

13.3 Changing the number of pharmacies. For subscriptions purchased on the website, the number of pharmacies is changed through the billing portal: sign in at https://www.pharma-base.com/login, then open the billing portal from your subscription page. A change takes effect immediately, and the price difference for the remainder of the current period is charged or credited on a prorated basis.

13.4 Promotional codes. PharmaBase may offer promotional codes or discounts, subject to the conditions stated when they are offered.

13.5 Taxes. Applicable taxes, including GST and QST, are added to the subscription price. The Pharmacy may provide its tax registration numbers at checkout.

13.6 How you pay. The payment method depends on where you subscribe:

  • On the website: by credit card, processed by our payment provider, Stripe. PharmaBase does not store full card numbers.
  • In the iOS app: through your Apple ID. Payment is processed and managed by Apple under its terms.
  • In the Android app: through your Google Play account. Payment is processed and managed by Google under its terms.

The Company is not responsible for payments processed and managed by Apple or Google.

The price of your subscription and the currency in which it is payable are shown during checkout.

You must provide complete and accurate payment information. By providing payment information, you confirm that you are authorized to use it. If payment is not received or authorization is later withdrawn, we may suspend or end your access to the subscription immediately. We may cooperate with the issuing bank or payment provider, law enforcement or other relevant third parties in case of suspicious activity.

13.7 Automatic renewal. Subscriptions renew automatically at the end of each period unless cancelled before the end of the current period. For subscriptions purchased through Apple or Google, automatic renewal must be turned off at least twenty-four (24) hours before the end of the current period, in your Apple or Google account settings.

13.8 Cancellation. You may cancel at any time:

  • Website subscriptions: sign in at https://www.pharma-base.com/login and open the billing portal from your subscription page, or write to info@pharma-base.com.
  • Apple or Google subscriptions: in your Apple or Google account settings.

After cancellation, you keep access to the subscription until the end of the period already paid.

13.9 Refunds.

  • Website subscriptions: you may cancel within ten (10) days of subscribing (the "Refund Period") and receive a full refund. After the Refund Period, subscriptions are non-refundable and no refund or credit is given for the remaining period, unless required by applicable law.
  • Apple or Google subscriptions: refunds are governed by the refund policy of Apple or Google, as applicable.

14. Privacy

By submitting personal information and using the Platform, you consent to its collection, use and disclosure in accordance with our Privacy Policy, available at https://www.pharma-base.com/privacy-policy (English) and https://www.pharma-base.com/fr/privacy-policy (French).

15. Intellectual Property

The Platform and all of its content and features, including information, software, code, text, displays, graphics, photographs, images, video, audio, design, presentation, layout, selection and arrangement, are owned by the Company, its licensors or other providers of such material, and are protected by copyright, trademark, patent, trade secret and other intellectual property laws.

The Company's name and all related names, logos, product and service names, designs, images and slogans are trademarks of the Company or its affiliates or licensors. You must not use them without the Company's prior written permission. Other names, logos and marks appearing on the Platform belong to their respective owners.

You may use the Platform only for the business of operating or working in a pharmacy, in accordance with these Terms. You must not:

  • copy, modify, reproduce, resell or redistribute the Platform or any part of its content;
  • extract or scrape data from the Platform, by automated means or otherwise;
  • use the Platform or its data to build or support a competing service; or
  • remove or modify any copyright, trademark or other proprietary notice.

16. Monitoring, Suspension and Termination

The Company may, without notice:

  • remove or refuse to post any content on the Platform, for any reason, at our discretion;
  • take any appropriate legal action, including referral to law enforcement or regulatory authorities, and cooperate with any law enforcement authority or court order requesting or directing us to disclose the identity or other information of anyone posting material on or through the Platform; and
  • suspend or terminate your access to all or part of the Platform for any reason, including any violation of these Terms.

You release the Company and its parent company, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers and successors from any claim resulting from any action taken in connection with an investigation by the Company, by such parties or by law enforcement authorities.

We have no obligation to monitor the Platform or its use, and we cannot undertake to review all material submitted by users. We are not responsible for any action or inaction regarding transmissions, communications or content provided by any user or third party, subject to applicable law.

17. Third-Party Websites

The Platform may contain links to third-party websites for your convenience. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of those sites is subject to their own terms.

18. Geographic Restrictions

The owner of the Platform is based in the province of Québec, Canada. The Platform is intended only for use by persons located in Québec. If you access the Platform from outside Québec, you do so at your own risk and are responsible for complying with local laws.

19. Governing Law and Jurisdiction

The Platform and these Terms are governed by the laws of the province of Québec and the federal laws of Canada that apply there. Any action or proceeding arising from or related to the Platform or these Terms must be brought before the courts of the province of Québec.

20. Disclaimer

Although we make reasonable efforts to keep the information on the Platform up to date, we make no representation, warranty or commitment, express or implied, that the content of the Platform is accurate, complete or current.

The Platform, its content and any service or item obtained through it are provided "as is" and "as available", without warranty or condition of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement. Neither the Company nor its parent company, subsidiaries, affiliates, or their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers or successors warrant that the Platform will be accurate, reliable, error-free or uninterrupted, that defects will be corrected, or that the Platform or the server that makes it available is free of viruses or other harmful components.

You are solely responsible for your use of the Platform and for the security of your device, Internet connection and data. To the fullest extent permitted by law, we are not liable for any loss or damage caused by a denial-of-service attack, overloading, flooding, mailbombing, crashing, viruses, Trojan horses, worms, logic bombs or other harmful material that may infect your equipment, programs or data through your use of the Platform or any linked website.

The foregoing does not affect any warranty that cannot be excluded or limited under applicable law.

21. Limitation of Liability

To the fullest extent permitted by law, PharmaBase is not liable for any direct, indirect or other damages resulting from the use of the Services, including damages resulting from human or technical error at any stage, technical problems or defects in electronic or communication networks, online computer systems, servers, equipment, software or data transmission, or website congestion.

Except where such exclusions are prohibited by law, in no event will the Company or its parent company, subsidiaries, affiliates, or their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers or successors be liable for:

  • any failure to provide the Services;
  • the negligence, gross negligence, negligent misrepresentation, dishonest or fraudulent acts or omissions of any Client, including any lack of competence of any Client;
  • theft, destruction, deletion of or damage to data, computer systems or equipment by any Client;
  • fundamental breach;
  • damages of any kind, under any legal theory, including direct, indirect, special, incidental, consequential or punitive damages, including personal injury, pain and suffering, emotional distress, loss of revenue, profits, business, anticipated savings, use, goodwill or data, whether caused by tort, breach of contract, breach of privacy or otherwise, even if foreseeable, arising out of or related to your use of, inability to use, or reliance on the Platform, any linked website or any content on them; or
  • any breach of these Terms.

22. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify and hold harmless the Company, its parent company, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors and assigns from and against any claim, liability, damage, judgment, award, loss, cost, expense or fee (including reasonable legal fees) arising out of or relating to your violation of these Terms or your use of the Platform, including your user submissions and any use of the Platform's content, services and products other than as expressly authorized in these Terms.

23. Miscellaneous

For all purposes under these Terms, each party is an independent contractor of the other and will not bind or attempt to bind the other to any contract.

No party is liable for any failure to perform or comply with these Terms if the failure is due to a force majeure event. The affected party will make commercially reasonable efforts to perform its obligations to the extent possible despite the event. During such an event, the unaffected party is released from its obligations under these Terms to the extent necessary to protect its operations and financial interests.

24. Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable in any jurisdiction, that will not affect the other provisions of these Terms, nor invalidate or render unenforceable that provision in any other jurisdiction.

25. Entire Agreement

These Terms and our Privacy Policy constitute the sole and entire agreement between you and PharmaBase regarding the Platform and supersede all prior and contemporaneous understandings, agreements, representations and warranties, written or oral, regarding that subject.

26. Language

These Terms are available in French and English:

  • French: https://www.pharma-base.com/termes-et-conditions
  • English: https://www.pharma-base.com/terms-of-service

If there is any inconsistency between the two versions, the French version prevails.

27. Contact and Reporting

The Platform is operated by Pharmabase inc.

To report misuse of the Platform, or for any question, technical support request or other communication about the Platform, contact us at info@pharma-base.com.

To manage your account and website subscription, sign in at https://www.pharma-base.com/login.