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PharmaBase

Legal

Privacy Policy

Last updated: October 31, 2026

1. Who We Are

Pharmabase inc. ("PharmaBase", "Company", "we" or "us") is a Québec company that operates a platform connecting pharmacies with pharmacists and pharmacy students. The platform consists of the website pharma-base.com and the PharmaBase mobile applications for iOS and Android (collectively, the "Platform").

This Privacy Policy explains how we collect, use, disclose, store and protect the personal information of our users and website visitors ("you"), and the rights you have over it.

Person responsible for the protection of personal information: the Président of Pharmabase inc., who can be reached at info@pharma-base.com.

2. Scope

This Privacy Policy applies to personal information collected through the Platform and in your communications with us.

It does not apply to information collected by third-party websites, plug-ins, services or applications that may be linked from the Platform. Those third parties have their own privacy policies, and we are not responsible for them. We encourage you to read the privacy policy of each website you visit.

By using the Platform, you acknowledge that you have read this Privacy Policy. Where consent is required by law, we will ask for it separately, in clear terms.

3. Information We Collect

Account information. Your name, email address, phone number, address, profile photo, user type (pharmacy, pharmacist or student) and login information. If you sign in with Apple or Google, we receive your name and email address from that service. Passwords are handled by our authentication provider and are never visible to us.

Verification information.

  • Pharmacists: your licence number with the Ordre des pharmaciens du Québec.
  • Students: proof of identity and proof of enrollment in a pharmacy program.

We verify this information manually. Identity documents submitted for verification are deleted immediately after verification is completed.

Pharmacy information. Pharmacy name, address, contact information and the account holders who manage it.

Platform activity. Positions you post, view or apply to; your schedule; favourites; ratings and reviews you give and receive; and your notification preferences.

Messages. The content of your messages in the Platform's chat, including any photos or videos you send.

Invoicing information. When you use the invoicing tool: invoice content (amounts, hours, dates), your GST/QST registration numbers, the banking information on any void cheque you attach, and the recipient's details.

Billing information. Your subscription status and plan, and the identifiers of your customer account with our payment providers. Card payments on the website are processed by Stripe; we never receive or store full card numbers. Purchases in the apps are processed by Apple or Google.

Device and usage information. IP address, device type, operating system, app version, notification token, in-app usage events and crash reports.

Communications. Information you provide when you contact us.

We do not collect social insurance numbers, and we do not track the location of your device.

4. Device Permissions

The mobile apps ask for access to certain features of your device only when you use the related function. You can refuse or withdraw access at any time in your device settings.

  • Camera, microphone, photo library (iOS); photos and videos (Android): To send photos and videos in chat and to set a profile picture
  • Calendar (iOS): To export your schedule to your calendar, at your request

The Platform uses the addresses of professionals and pharmacies to calculate driving distances. This calculation is performed with Apple Maps on iOS and with Google Maps on Android.

5. How We Use Your Information

We use personal information for the following purposes:

  • to create and manage your account and provide the Services;
  • to verify the identity, licence or enrollment of professionals;
  • to display positions, match pharmacies and professionals, and calculate distances;
  • to enable messaging between users;
  • to provide the invoicing tool;
  • to manage subscriptions, billing and taxes;
  • to ensure the security of the Platform and prevent fraud and abuse;
  • to provide support and send you communications about the Services, such as account, security and billing notices;
  • to understand how the Platform is used and to improve it, including by producing statistics;
  • to comply with our legal obligations and enforce our Terms and Conditions; and
  • with your consent, to send you newsletters or marketing communications.

We may use information that has been anonymized, so that it no longer identifies anyone, for serious and legitimate purposes, including to produce statistics.

6. Cookies, Analytics and Similar Technologies

Website. The website uses only what is strictly necessary for it to work: a sign-in session and the browser's session storage to keep you signed in to your account, and Google reCAPTCHA to protect the sign-in and subscription pages from bots. The website does not use advertising or tracking cookies.

Mobile apps. The apps use Firebase Analytics to understand how features are used, and Firebase Crashlytics (iOS) to receive crash reports. This data may be associated with your account identifier. We do not use your device's advertising identifier and we do not use this data for targeted advertising.

Emails. If we send newsletters or marketing emails, we will do so only with your consent, every email will include an unsubscribe link, and we may measure whether emails are opened and links are clicked.

7. How We Share Your Information

With other users. To make the Services work, some of your information is visible to other users. For example, a pharmacy can see the profile, ratings and reviews of a professional who applies to a position, and your messages are visible to the people you send them to.

With our service providers. We use the following providers to operate the Platform. They may access personal information only to provide their services to us.

  • Google Firebase: Accounts and sign-in, database, file storage, push notifications, app analytics and crash reports
  • Google reCAPTCHA: Protection of the website against bots
  • Stripe: Website payments
  • RevenueCat: Subscription management across the website and apps
  • Stream: In-app chat
  • Vercel: Website hosting
  • Apple: Sign in with Apple, App Store purchases, distance calculation (Apple Maps)
  • Google: Google sign-in, Google Play purchases, distance calculation on Android (Google Maps)

Statistics. We may share or publish anonymized, aggregated statistics, for example with the Association québécoise des pharmaciens propriétaires (AQPP) or the Ordre des pharmaciens du Québec. These statistics do not identify anyone.

Legal requirements. We may disclose personal information when required or permitted by law, including to comply with a court order or a request from a public authority, to enforce our Terms and Conditions, or to protect the rights, property or safety of PharmaBase, our users or others.

Business transfer. If PharmaBase is involved in a merger, sale, restructuring or transfer of all or part of its assets, personal information may be transferred to the other party, in accordance with applicable law.

We do not sell personal information, and we do not share individual personal information with anyone other than as described in this section.

8. Where Your Information Is Stored

Our main database is located in Montréal, Québec (Google Cloud region northamerica-northeast1). Some of our service providers, including Stream, Stripe, RevenueCat, Vercel, Apple and Google, process or store information in the United States, and some of our server functions run there.

Before communicating personal information outside Québec, we assess the privacy risks as required by law and use contracts and other measures to protect it. Information stored outside Québec may be subject to the laws of that jurisdiction, including requests for access by its courts or authorities.

9. How Long We Keep Your Information

We keep personal information only as long as necessary for the purposes for which it was collected, or for as long as the law requires. When it is no longer needed, we destroy it or anonymize it.

  • Identity documents submitted for verification: Deleted immediately after verification
  • Active account information: While your account is active
  • Information of a deleted account: Anonymized when the account is deleted, except records we must keep by law
  • Invoices and billing records: As long as required by law, including tax laws
  • Chat messages: While your account is active
  • Anonymized information: May be kept indefinitely

10. How We Protect Your Information

We protect personal information with physical, organizational and technological security measures appropriate to its sensitivity, including encryption of data in transit and access restricted to the people within our organization who need it to provide the Services.

No transmission over the Internet is completely secure. Although we do our best to protect your information, we cannot guarantee the security of information transmitted to the Platform.

If a confidentiality incident presents a risk of serious injury, we will notify the people concerned and the Commission d'accès à l'information du Québec, as required by law.

11. Your Rights

Subject to applicable law, you have the right to:

  • access the personal information we hold about you;
  • correct information that is inaccurate, incomplete or out of date;
  • withdraw your consent to the use or disclosure of your information, although we may then be unable to provide some or all of the Services;
  • portability: receive the personal information you provided to us in a structured, commonly used technological format, or have it sent to a person you designate;
  • de-indexing: ask us to stop disseminating your information or to de-index any hyperlink attached to your name that gives access to it, where the law allows;
  • delete your account; and
  • be informed of any decision based exclusively on automated processing of your information, if applicable.

You can review and update much of your information yourself in the app, and manage your website subscription by signing in at https://www.pharma-base.com/login. To exercise any of these rights, write to info@pharma-base.com. We may ask you for information to confirm your identity. We will respond within thirty (30) days.

If you are not satisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec.

12. Age

The Platform is intended for adults. You must be at least eighteen (18) years old to create an account or use the Platform, and we do not knowingly collect personal information from anyone under 18.

13. Changes to This Privacy Policy

We will post any changes to this Privacy Policy on this page and update the date at the top. If we make material changes to how we handle personal information, we will notify you by email at the address in your account and through a notice on the Platform.

14. Language

This Privacy Policy is available in French and English:

  • French: https://www.pharma-base.com/fr/privacy-policy
  • English: https://www.pharma-base.com/privacy-policy

If there is any inconsistency between the two versions, the French version prevails.

Our Terms and Conditions are available at https://www.pharma-base.com/termes-et-conditions (French) and https://www.pharma-base.com/terms-of-service (English).

15. Contact Us

For any question, comment, complaint or request about this Privacy Policy or our privacy practices, contact the person responsible for the protection of personal information:

Président, Pharmabase inc. info@pharma-base.com